What Makes This Hotel Stand Out
The overwhelmingly positive feedback for specific staff members, particularly William, creates a consistently welcoming and memorable experience for families.
Parent Pro Tip
When booking, specifically ask for a recently renovated room or suite to ensure the most up-to-date and well-maintained accommodations.
“William immediately met us with a gracious smile and made us feel at home.”
“The Kensington hosted my son's wedding reception last weekend. The staff was really outstanding!”
“bringing plates of food to the children first at the reception, the gracious”
“The room was clean and tidy. Beds were comfortable. Nice down comforter and pillows.”
“The pool / hot tube/ sauna hours were great; we were there during a cheer team visit so we were able to catch late night hours without kids”
“I want to personally give thanks to William at the front desk who went well beyond his way to ensure my stay was extraordinary.”
Families love this hotel for its exceptional staff, clean rooms, and great pool amenities. Guests highlight the welcoming atmosphere and accommodating service.
The Kensington Hotel is a strong contender for families, primarily due to its excellent staff, well-maintained pool, and convenient location. While most experiences are positive, a few guests have noted inconsistencies in room condition.
Best for: Families looking for a comfortable stay with excellent service and a fantastic pool, particularly those visiting the Ann Arbor area.
The hotel offers good value, particularly when considering the high level of service and excellent pool amenities, despi...
The hotel offers suites and family rooms, suggesting good space for families.
The hotel features an indoor heated pool and a hot tub, which are consistently praised by guests.
The hotel has an on-site restaurant and bar/lounge.
The hotel is conveniently located in Ann Arbor, near the Briarwood Mall, offering easy access to shopping and dining.
3500 South State Street, Ann Arbor, MI 48108-1632
The hotel's amenities like the pool, family rooms, and helpful staff cater well to a wide range of ages.
Our AI has analyzed 50 family reviews to give you detailed insights about what makes this hotel great for families.
The Kensington Hotel is a strong contender for families, primarily due to its excellent staff, well-maintained pool, and convenient location. While most experiences are positive, a few guests have noted inconsistencies in room condition.
The hotel offers suites and family rooms, suggesting good space for families. Some reviews mention refrigerators in rooms, which can be helpful for storing snacks and drinks for children. Sofa beds are also available in some accommodations.
The hotel features an indoor heated pool and a hot tub, which are consistently praised by guests. The pool area is described as nice and great for swimming laps or relaxing, making it a significant draw for families.
The hotel has an on-site restaurant and bar/lounge. While specific kids' menus are not mentioned, reviews suggest the dining is good, and some mention attentive service. The availability of highchairs indicates some consideration for younger guests.
Cleanliness is generally well-regarded, with multiple reviews noting clean rooms and hallways. However, a few isolated negative reviews mention issues with outdated bathrooms or less than perfect cleaning, which could be a concern for some families.
The hotel is conveniently located in Ann Arbor, near the Briarwood Mall, offering easy access to shopping and dining. Its proximity to the University of Michigan campus also makes it a good base for visiting families.
Staff are frequently lauded for their friendliness, helpfulness, and accommodating nature, particularly a few front desk staff members like William and Cade. Free parking, free Wi-Fi, and a 24-hour front desk contribute to a smooth family stay.
A few reviews indicate that some rooms may be outdated or not as well-maintained as others, with mentions of a lack of AC, musty smells, or minor maintenance issues. This inconsistency in room quality could be a concern for some families.
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AI summaries and family ratings are generated by Hotels for Families. Always verify details directly with hotels before booking.