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The Westin San Antonio North

San Antonio, TX • 9821 Colonnade Boulevard, San Antonio, TX 78230

What Makes This Hotel Stand Out

The hotel consistently receives praise for its exceptional, personalized service from numerous staff members who make guests, including families, feel truly valued and cared for.

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Parent Pro Tip

While rooms may be dated, focus on the exceptional service staff like Rosinie, Arjay, and Marissa who consistently go above and beyond to make families feel welcomed and cared for. Don't hesitate to engage with them for any needs.

What Families Say

She treated all 300 of our conference participants as family. She was kind and friendly

👥Staff

This summer, my 7-year-old son and I arrived excited for our vacation—but our plans took an unexpected turn when he came down with an upset stomach

💬Review

My children and I came to San Antonio for a basketball tournament. When we arrived, we were greeted by Marissa at this location

👥Staff

I love staying at The Westin. Arjay actually remembers me from other stays and that just shows you how caring he is.

👥Staff

Our server, Rosinie Camou, was SUPERB. Rosinie went out of her way to ensure that my needs were met.

👥Staff

Why Families Love This Hotel

Families appreciate the attentive staff, clean rooms, and enjoyable pool area. Highlights include personalized service and a welcoming atmosphere for children.

The Westin San Antonio North offers a family-friendly experience primarily due to its exceptionally attentive staff and good pool facilities. However, potential guests should be aware of the dated state of the rooms which may detract from the overall experience.

Best for: Families seeking exceptional service and a comfortable stay, particularly those who value pool amenities and free parking.

At a Glance

Family Score
7.4
AI-Powered
Out of 10
4.4
50 ratings
👨‍👩‍👧‍👦All Ages
Best For
$100-$200/night
Mid-Range
💰fair Value

The hotel offers fair value, especially when considering the high level of personalized service received from staff memb...

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Room Setup

The hotel offers suites which are ideal for families needing extra space.

🎯

Kids Features

The hotel features both indoor and outdoor pools, with one review mentioning a heated pool.

🍽️

Family Dining

A breakfast buffet with many options is recommended.

📍

Location

The hotel's location is described as convenient, though specific proximity to major family attractions in San Antonio is not detailed.

Map Location — The Westin San Antonio North

9821 Colonnade Boulevard, San Antonio, TX 78230

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Best For:
toddlersschool-ageteens

The pool amenities and generally friendly atmosphere are well-suited for younger children and teens. The lack of specific infant amenities or a playground might make it less ideal for families with very young children.

Detailed Family Analysis for The Westin San Antonio North

Our AI has analyzed 50 family reviews to give you detailed insights about what makes this hotel great for families.

🏆 Overall Family Assessment

The Westin San Antonio North offers a family-friendly experience primarily due to its exceptionally attentive staff and good pool facilities. However, potential guests should be aware of the dated state of the rooms which may detract from the overall experience.

🏨 Room Setup & Space

The hotel offers suites which are ideal for families needing extra space. While specific room configurations for families are not detailed, the availability of suites suggests options for larger groups or those requiring separate sleeping areas. Sofa beds are also mentioned as an amenity.

🎯 Kids' Amenities

The hotel features both indoor and outdoor pools, with one review mentioning a heated pool. While there's no specific mention of a playground or dedicated kids' club, the pool facilities are a significant draw for families.

🍽️ Family Dining

A breakfast buffet with many options is recommended. Room service and an on-site restaurant are available, offering convenience for families. Specific children's menus are not mentioned, but the variety of dining options should cater to most families.

✨ Cleanliness & Safety

Multiple reviews mention the hotel being incredibly clean and spotless. Housekeeping is noted for keeping rooms clean daily, which is a significant positive for families concerned about hygiene.

📍 Location & Attractions

The hotel's location is described as convenient, though specific proximity to major family attractions in San Antonio is not detailed. It is implied to be a good base for exploring the city.

💡 Practical Tips

Free parking is a major plus for families traveling by car. Staff are frequently praised for being friendly, helpful, and going above and beyond, which contributes to a smooth check-in and overall stay. Express check-in/check-out is also available.

⚠️ Things to Consider

Several reviews point out that the hotel's rooms are dated and in need of renovation, citing issues with plumbing, fixtures, and general wear and tear. Some guests also experienced Wi-Fi issues and inconsistent hot water.

Hotel Amenities

Other Amenities(47)

Pets AllowedMeeting roomsHot TubInternetSuitesDry CleaningNon-smoking roomsBanquet RoomAir conditioningMultilingual StaffConference FacilitiesNon-smoking hotelSafeFlatscreen TVFacilities for Disabled GuestsHousekeepingAllergy-free RoomATM On SiteBaggage StorageBath / ShowerBathrobesBlackout CurtainsBridal SuiteExpress Check-in / Check-outCoffee ShopCoffee / Tea MakerComplimentary TeaConvenience StoreDeskEnglishComplimentary Instant CoffeeComplimentary Toiletries24-Hour Front DeskHair DryerInterconnected room(s) availableIronOutdoor FurnitureSeating Area24-Hour SecurityTelephoneWake Up Service / Alarm ClockCable / Satellite TVPrivate BathroomsRadioSofa BedSun DeckVending Machine

🛎️Services(10)

Room serviceFree parkingConciergeWifiPublic WifiBusiness centerParkingFree Wifi in the Business CenterFree Wired Internet in the Business CenterPhoto Copier / Fax In Business Center

🏊Pool & Water(9)

Poolside BarPoolHeated poolIndoor poolOutdoor poolBottled WaterFence Around PoolPool / Beach TowelsSun Loungers / Beach Chairs

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The Westin San Antonio North
7.4 Score$100-$200/night

AI summaries and family ratings are generated by Hotels for Families. Always verify details directly with hotels before booking.